Claims recovery

Monitoring

Potential recovery

₹8.42L

Ready to file

184

Recovered

₹5.27L

ORDER

CLAIM

VALUE

STATUS

FK-48291

SPF 1

₹4,280

Evidence ready

AM-77104

SPF 3

₹7,990

Ready to file

Returns

Recover every eligible return

Find returns that arrived damaged, arrived late, or never arrived. Build the evidence, file the claim, and track every rupee until it is recovered.

Try for Free

Book a Demo

How Returns works

Detect every eligible claim

Join marketplace return reports with OMS receipts to find damaged returns, delayed returns, and missing returns automatically.

Marketplace returns

1,248 orders

284 claims found

SPF 1 · 146 SPF 2 · 82 SPF 3 · 56

Return inspection · 00:42

ORDER FK-48291 · SCAN LINKED

Capture evidence at the bench

Scan the parcel, open it on camera, and inspect it in a guided sequence. The scan links the evidence to the order at the moment it happens.

File in the marketplace portal

Claims are assembled in the marketplace template, validated for incompatible types, and submitted in controlled batches.

Batch SPF1-APR-04

84 claims · ₹2,48,900 · Evidence validated

Ready to submit

Recovered this quarter

₹18,76,420

Accepted 72% · Open 18% · Review 10%

Reconcile every outcome

Accepted, rejected, or needs review — every marketplace response is written back to the original order, with the full audit trail intact.

Built for enterprise returns complexity

Returns

Claims operating system

OMS

MARKETPLACES

VIDEO SYSTEM

Marketplace-specific rules

Evidence requirements, deadlines, templates, and claim exclusions stay enforced per marketplace.

Approval workflows

Nothing submits live without the right review, with role-based permissions and a full audit trail.

Brand and workspace isolation

Each brand’s returns, evidence, credentials, and teams stay separated at the database level.

Native operational integrations

Connect OMS, marketplace accounts, and evidence systems warehouse by warehouse.

Built for returns operations

Artifax workspace for fashion designers building visual product concepts

Finance and ops

See recovered value, open claims, approaching deadlines, and rejection reasons in one operating view.

Artifax merchandising dashboard for fashion range planning and sell-through

Warehouse teams

Scan, record, inspect, and move on. The guided capture flow creates marketplace-ready evidence at the bench.

Artifax production workflow for generating fashion tech packs

Category and founders

Know the recoverable loss behind returns and how much of it your operation is actually bringing back.

FAQ

What is an SPF claim?

An SPF claim is a recovery request for money a marketplace owes on a returned order. Returns identifies eligible orders, assembles evidence, files the claim, and tracks the result.

What is the difference between SPF 1, SPF 2, and SPF 3?

SPF 1 covers claimable returned condition. SPF 2 covers returns initiated but not shipped back. SPF 3 covers returns marked dispatched but never received.